We may use cookies to deliver parts of our service. These cookies may be used for the following purposes:

• Storage of site preferences
• Analytics
• Authentication

All cookies issued are “First Party” cookies. That is, we only issue cookies for the domain twoup.it. Cookies will only work within the twoup.it domain. They cannot “follow you” around the internet. Our analytics cookie will track your use of our website and services. If you have the “Do not track” setting enabled in your browser, we will not set any cookies for analytics. Other cookies (Site Preferences and Authentication) are essential for he running of the site.

Sharing data

We may have to share data with third parties to enable you to access certain parts of this website. We allow registration and login/comment via Twitter and Facebook. If you choose to log in via these services, we will need to share your details with Facebook or Twitter to provide authentication. In return, Twitter and Facebook will provide your Name (as it is displayed on your Twitter / Facebook account) and Profile Photo. Where you click “Share” or “Like” on a topic, again this data will be shared with Twitter / Facebook as necessary. Where you register locally with the site, we will hold this username and password in our database. We also record your IP address when you regisster, login or comment on the site.

We also make use of the Google reCaptcha system. This involves sharing some data with Google. Data shared with Google may include your IP address and details of any item you click on the reCaptcha image. No other identifying information is shared with Google.

Processing of Customer Data

We take care to process the absolute minimum amount of personal data about yourself or your company. We require this data to provide quotations, invoices, or for the delivery of services to you. Where this data is processed online, the data is held on our own server infrastructure which is located in a secure data centre. Our data centre partners cannot access your data (despite unhundered physical access to our servers) due to the way we containerise data.

If you would like to know what data we hold about you, you are more than welcome to make a request via the Contact Form. Once we have confirmed your request, we will endeavour to provide you with details of the data we hold within 14 working days.

Security of data held outside of our data centre

Due to the nature of our business, we hold several types of data off-site. As part of our disaster recovery and business continuity plans, we hold a back up of all server data at a minimum of two off-site locations. Off-site copies of data are held in strongly encrypted containers which can only be accessed with the appropriate decryption key. This includes any files that we create in the process of building services for you. In the event of theft of the equipment, your data will be inaccessible.

Notification of Security Breaches

Where we discover a security breach has occurred, we will inform affected customers immediately on discovery. Where appropriate, we will work to identify the source of the breach, and inform appropriate authorities.